Return Policy

We will happily accept returns or exchanges for your purchase!  However, a few conditions do apply:

CONDITIONS

  • Item must be returned in new, unwashed, unworn condition.
  • Item must be returned or exchanged within 90 days of original purchase.

RETURN/EXCHANGE INSTRUCTIONS

  • Contact us:
    • By phone:  (512) 736-5708
    • By email:  blackicetees@gmail.com
  • Mail the returned item to:

Black Ice Tees
12628 Sweet Bay Drive
Euless, TX  76040

  • For returns, upon receipt of the returned merchandise, we will credit the full cost of the item (less original shipping cost) to the credit card on file within 5 business days.
  • For exchanges, upon receipt of the returned item, we will ship your requested exchange item within 5 business days free of charge.
  • Customers are responsible for shipping charges (back to us) on returned items.
  • Items will not be eligible for refund or exchange if they have been worn, washed, or stained.

DAMAGES

  • Within any apparel business, damages occasionally happen.  Please contact us if you receive an item that is damaged, and we will make it right!  Damages should be returned to the address referenced above, and we will either issue a full refund (including all shipping charges) or ship a replacement style upon receipt of the damaged merchandise.

Thank you for your business!

–The Black Ice Team